Resolves more
With reliable, consistent answers.
AI for governments and businesses
Service that resolves.Knowledge that stays.
MEHI is GIV's platform for managing citizen services with AI and human teams. It also supports customer service for businesses and contact centers, with institutional knowledge and oversight.
A case in MEHI
In progress- 01
Understands
Detects what the person needs.
- 02
Resolves
Uses validated institutional knowledge.
- 03
Learns
Leaves evidence to improve.
Try it now
Talk to MEHI. Right now, right here.
It is the same artificial intelligence that answers calls. Press the button, allow the microphone and ask for whatever you want: a demo, an explanation of how it works, or to pass your details to the team.
- A two- or three-minute conversation.
- No sign-up and no personal details, unless you want to.
- Available 24/7. The demo line currently speaks Spanish only.
This is a demonstration line, not a real service line. The conversation is recorded so we can get back to you.
Hands off with context
Nobody has to start from scratch.
Improves with evidence
Every interaction leaves a lesson.
Governments, businesses and contact centers
AI voice agents, knowledge and human service.
MEHI is GIV's platform for managing citizen services and customer service with AI and human teams. It brings together voice agents, institutional knowledge and oversight for governments, public agencies, businesses and contact centers.
The platform
Meet MEHI, GIV's platform that connects AI voice agents, human teams and institutional knowledge for governments and businesses.
Learn moreGovernments and public agencies
MEHI, GIV's platform for citizen services with AI, institutional knowledge and human teams. Assess the scope for your agency.
Learn moreAI voice agents
Phone service with AI voice agents, validated knowledge and human handoff. Learn MEHI's approach for business operations.
Learn moreContact centers
MEHI connects AI voice agents and human operators for contact centers that need context, consistent knowledge and service oversight.
Learn moreKnowledge management
Connect your service with reviewed, versioned information. Learn how MEHI and KORENUS link institutional knowledge, AI and human teams.
Learn moreGuide to evaluating AI
B2B guide to evaluating AI voice agents: knowledge, human handoff, integrations, evidence, limits and implementation terms.
Learn moreGuide for public agencies
GIV's guide to evaluating MEHI: scope, institutional knowledge, human intervention, integrations and evidence from a citizen services test.
Learn moreHow it works
From an inquiry to a better decision.
- STEP 01
Someone reaches out
MEHI understands the need and keeps the context.
- STEP 02
Resolves or supports
The AI answers or hands off to a human team when appropriate.
- STEP 03
The operation learns
The outcome becomes evidence for improvement.
Want to understand the full cycle?Meet the four capabilities that work together.See detailsHide
Conversation
Understands intent, need and context.
Knowledge
Answers from governed institutional information.
Continuity
MEHI and KORENUS carry the same case between AI and people.
Observatory
Surfaces questions, outcomes and opportunities to improve.
Control and trust
More capacity, without losing control.
Validated knowledge
Traceability for every case
Human oversight when it matters
Before a demo
Questions from organizations evaluating MEHI
What is MEHI?
MEHI is a platform that combines AI voice agents, institutional knowledge and human service. It is built for governments and businesses that need to handle inquiries with continuity, oversight and traceability.
How are GIV and MEHI related?
GIV is the company that offers MEHI. MEHI is the name of the platform. The scope of each project, its integrations and commercial terms are agreed with GIV.
Which organizations is it for?
Governments and public agencies that serve citizens, businesses with customer service teams, and contact centers. The scope is defined by the processes, the available knowledge and the systems each operation needs.
Does the AI replace human operators?
MEHI lets you combine automated and human service. The AI can answer or hand off according to the configured rules; people keep oversight and handle the cases that require human intervention.
Where does it get the information to answer?
From institutional knowledge that is prepared, reviewed and published for the operation. KORENUS supports the management of that knowledge and the work of human teams. The agent is not left to improvise commercial policies or procedures.
Does it integrate with my organization's phone system and software?
Integrations are assessed based on the existing infrastructure, the available interfaces and the service flow. Compatibility and scope are validated before agreeing on an implementation; automatic connection with any system is not promised.
How do I hire it and how much does it cost?
The first step is to request a demo and describe your operation. Scope, integrations, evaluation criteria and commercial terms are agreed for each project. MEHI does not publish a one-size-fits-all price on this site.
Let's talk
Transform your service without losing control.
Three details and we'll get in touch to show you how MEHI fits into your operation.